Know Before You Go

Health and safety tips to protect against COVID-19

We are so excited to welcome you and your family back to Idlewild & SoakZone!

We want you to know the health and safety of our Guests and Team Members is our top priority. Read on to see how we will best ensure the cleanest and safest environment possible for you and your family.

The way we will operate this summer is significantly different from what we are all used to as we adapt to the new landscape created by COVID-19. While we are committed to enhanced standards in an effort to keep you as healthy and safe as possible, there remains an inherent and elevated risk of exposure to COVID-19 in any public place and any place where people are present. Please, read this page fully to ensure the best experience possible as you plan your visit and join us. Please also review our Operating Calendar for the most recent updates on our modified operational dates and times, and our Scheduled Attractions page for a listing of rides and attractions that will be available.



Working Together to Avoid COVID-19


The health and safety of our Guests and Team Members is our top priority. In these unprecedented times, we have implemented enhanced health and safety measures to help protect everyone. But we can’t do it alone. We are counting on everyone’s efforts to do their part by cooperating with these new measures that are designed to keep every person visiting and/or working at Idlewild & SoakZone healthy and safe.


Guest Responsibilities


  • Wear face coverings per CDC guidelines
  • Submit to temperature check at arrival
  • Wash hands often with soap and water
  • Avoid touching your face
  • Maintain appropriate (6 ft.) distance from others not in your travel party


Here are the specific steps we’re taking in accordance with state and federal guidelines.

Face Coverings Face Coverings
Required face coverings for park personnel and guests alike.
   
Temperature Checks Temperature Checks
Checking every guest and employee upon entrance.
   
Hand Cleansing Hand Cleansing
Asking everyone to wash hands often with soap and water.
   
Hand Sanitizer Hand Sanitizer
Providing sanitizer stations throughout the park.
Social Distancing Social Distancing
Requiring social distance of six feet between your party and others.
   
Limiting Capacity Limiting Capacity
Limiting the number of guests to facilitate social distancing.
   
Sanitizing Teams Sanitizing Teams
Performing enhanced sanitizing throughout the day on high-touch surfaces and rides.
   
Education & Training Education & Training
Enhanced staff education and training on cleanliness and safety practices. Please read and follow all posted safety signage.
   



Planning a Visit

In order to comply with key health and safety measures surrounding limiting capacity, social distancing, and touch-free payment, planning a visit to Idlewild & SoakZone will look different this summer.

  • Capacity will be limited daily. While at this time we have temporarily suspended the need to RSVP in advance of a visit, this may change in the future. For now, capacity will be controlled at the gate. Please understand that Idlewild is a very large park and our reduced capacity is still a large number.
  • All those wishing to enter Idlewild & SoakZone (Guests, Team Members, Suppliers, and Contracted Partners) will have their temperatures scanned before entering the park.
  • Any person with a temperature of 100.4°F or higher, or displaying other symptoms of COVID-19, will be denied entry.
  • Facial coverings are required for all entrants, except children younger than age three. Facial coverings are not required in pools or on slides, but must be worn at all other times. Face shields are not permitted on any attraction and are not a substitute for a facial covering. Face shields are permitted within the park when worn with a facial covering.
  • Some rides and attractions will not be available this summer due to the pandemic. Please visit our scheduled operations page for planned closures. This page will be updated as frequently as possible.

While we are committed to enhanced standards in an effort to keep you as healthy and safe as possible, there remains an inherent and elevated risk of exposure to COVID-19 in any public place and any place where people are present. People who do not show symptoms can still spread COVID-19. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and persons with underlying medical conditions are especially vulnerable and at higher risk for severe illness. Guests should familiarize themselves with guidance from the Centers for Disease Control and Prevention and evaluate their risk in determining whether they should attend our facilities. If you or a family member are ill or think that you may be getting ill, please postpone your visit until you are well.

By visiting our facility, you voluntarily assume all risks related to exposure to COVID-19.



Detailed Safety Measures & Frequently Asked Questions

Can't find the answer to your question? Please e-mail us at guestrelations@idlewild.com and we will assist you.
  • If you have a fever or are displaying other symptoms of COVID-19, please stay home.
  • Ticket and Season Pass sales will be conducted online. Third parties such as stores and community organizations will not sell hard tickets in 2020. In order to reduce hand-to-hand exchanges, tickets and Season Passes will not be sold at the park; they must be purchased online. Though we started the season with a reservation requirement, we have suspended that for now as crowds did not near our limited capacity amount. Capacity will continue to be monitored at the gate on all operating days.
  • All entrants (Guests, Team Members, Vendors and Contracted Partners) will have their temperature scanned by a contactless thermometer before entering Idlewild & SoakZone. Anyone with a temperature at or above 100.4 degrees Fahrenheit, or exhibiting symptoms of COVID-19, will be denied entry. The travel party of a person denied entry will also be unable to visit that day.
  • Per CDC guidelines, All entrants will be required to wear facial coverings, except for children under three. Facial coverings are not required in pools or on slides, but must be worn at all other times. Face shields are not permitted on any attraction and are not a substitute for a facial covering. Face shields are permitted within the park when worn with a facial covering.
  • Team Members will also wear additional personal protective equipment, including gloves and face shields, to perform select work functions.
  • Those without a facial covering will be able to purchase them at park retail locations.
  • Automatic sanitizer stations have been added at the entrance and throughout the park dispensing alcohol-based sanitizer per Centers for Disease Control & Prevention guidelines.
  • Enhanced sanitizing throughout the entrance areas including a thorough daily deep cleaning of all touch points with an EPA-approved sanitizer.
  • In order to achieve six feet of social distance between travel parties, markers will be placed on the ground in all lines and waiting areas for the use of Guests and other entrants. Plexiglass barriers will be installed in locations where social distancing between Team Members and Guests or between fellow Team Members cannot be achieved.
  • Signage throughout the parking and entrance areas will remind all (Guests, Team Members, Suppliers and Contracted Partners) of the importance of following all rules during their time at Kennywood.
  • Capacity of rides and indoor facilities within Idlewild & SoakZone will be closely monitored to ensure minimum six feet of social distancing between travel parties can be achieved.
  • In order to achieve six feet of social distance, markers will be placed on the ground in queue lines and waiting areas for Guest use. Plexiglass barriers will be installed in locations where social distancing cannot be achieved.
  • Enhanced sanitization throughout the park including a thorough daily deep cleaning of all rides and touch points with an EPA-approved sanitizer.
  • Automatic sanitizer stations have been added throughout the park, dispensing alcohol-based sanitizer per CDC guidelines.
  • Hand sanitizer and facial coverings are available for purchase at park retail locations.
  • Team Members will be required to wear facial coverings and additional personal protective equipment, including gloves and face shields.
  • Guests enjoying SoakZone water attractions must not wear facial coverings in compliance with water safety best practices.
  • Per CDC guidelines, all Guests will be required to wear facial coverings, except for children under three.
  • Guests must remove their facial coverings to engage in water-related activities, to include water attractions in SoakZone in compliance with water safety best practices.
  • Coverings may also be removed in order to eat.
  • Some attractions may be closed during this initial opening phase, or closed for the entirety of the summer, if Idlewild & SoakZone management feels recommended social distancing and hygiene standards cannot be safely and effectively achieved. Please check our Scheduled Attractions page for the most up-to-date information.
  • Prior to opening, all non-porous surfaces, high touch points (door knobs, door handles, tables, chairs, push plates, railings, light and air control switches) will be thoroughly disinfected and on a routine schedule after opening.
  • Different Entrance and Exit will be designated when possible to avoid or reduce face to face exposure.
  • Employees must wash their hands with hot water for 20 seconds and use a paper hand towel or a hand dryer to dry your hands. Ensure the restocking of soap, paper towels and sanitizer. This practice will be done at the beginning of the shift and throughout the day.
  • Sanitizers will be available in all food preparation areas and all guest service areas, (i.e. Order and Pick up points). In addition, employees will frequently sanitize all contact points.
  • In order to achieve six feet of social distance, markers will be placed on the ground in queue lines and waiting areas for Guest use. Plexiglass barriers will be installed in locations where social distancing cannot be achieved.
  • Tables and other Guest seating will be adjusted to ensure six feet of distance between all travel parties.
  • Team Members will be required to wear facial coverings and additional personal protective equipment, including gloves and face shields where appropriate. Hair restraints are required by Idlewild & SoakZone in all kitchen areas.
  • Guests may remove their facial coverings to eat and drink.
  • Grab & Go is permissible only if the items are individually packed with appropriate label and bottled drinks. 
  • Self-serve food, condiments and topping stations have been discontinued. Pre-portioned condiments and toppings (filled from bulk dispensers behind the counter) will be handed to the guest with the food order upon request.
  • Self-serve soda fountain refill stations will not be used. Team Members will fill and serve all drinks for Guests.
  • Soda/ICEE Souvenir Cup refills will be served over the counter by an attendant using paper cups.
  • Individually wrapped cutlery forks and spoons will be handed by a cashier as necessary.
  • Napkins will still be available from the no-touch dispensers.
  • We strongly recommend Guests utilize contact-less payment for all food and retail items.
  • Prior to opening, all non-porous surfaces, high touch points (door knobs, door handles, push plates, railings, light and air control switches) will be thoroughly disinfected and on a routine schedule after opening.
  • Per CDC guidelines, all Guests and Team Members will be required to wear facial coverings, except for children under three.
  • Team Members will also wear additional personal protective equipment, including gloves and face shields, to perform select work functions.
  • Facial coverings and hand sanitizer will be available for purchase them at park retail locations.
  • Automatic sanitizer stations have been added at retail locations and throughout the park, dispensing alcohol-based sanitizer per Centers for Disease Control & Prevention guidelines.
  • In order to achieve six feet of social distance between travel parties, markers will be placed on the ground in all lines and waiting areas for the use of Guests and other entrants. Store layouts have been adjusted, and Plexiglass barriers will be installed in locations where social distancing between Team Members and Guests or between fellow Team Members cannot be achieved.
  • Signage throughout the park will remind all (Guests, Team Members, Suppliers and Contracted Partners) of the importance of following all rules during their time at Idlewild & SoakZone.
  • All sales are final.

2020 Season Pass purchases made before June 14, 2020 will receive the identical Season Pass, with the same benefits, in 2021 at no extra charge. For "Gold", "Platinum", and "Any Buddy" Season Passes, the Passholder will be able to use them for the 2021 seasonal holiday events (September weekends, HALLOWBOO!) as well. This extension also applies to add-on products like the All Summer Dining Pass.

2020 "Summer" Season Pass purchases made before June 14, 2020 will include the 2021 Summer Season, but will not include seasonal holiday events in 2020 or 2021. The Summer Season Pass is still a summer-only pass.

Updated July 28 - Season Passes purchased after June 14, 2020 will also receive an extension into 2021. 2020 Gold, Platinum, Senior and Military will receive the full benefits in 2021 due to the adjustments of operating days. 2020 "Summer Saver" Season Pass were sold only for the 2020 season at a discounted price. However, those have now been extended through June 30, 2021. Next season, Summer Saver season passholders will have the option to extend their season pass past June 30 at a discounted rate.

All 2020 Preschool Play Passes will be extended through Summer Season of 2021. The activation period for Preschool Play Passes is now ANY Operating Day 2020 (once announced) through June 2021. If your qualifying child is "aging out" of the required Preschool Pass age range (i.e. turning age 6), they will still be able to enjoy its use through summer, 2021 due to the COVID-19 circumstances, as long as they originally met the age requirement for the pass as established on our Preschool Play Pass page, and have the required proof of age requested.

Our plan is to ensure you receive equal value for any experience, or benefit, you missed out on this year due to COVID-19. All Summer Dining Passes and other add-ons will also be valid through the comparable 2021 Summer Season time frame also (i.e. All Summer Dining Passes are valid only through Labor Day, so they will be extended through Labor Day, 2021). Please note we are no longer selling Dining Passes for the 2020 season.

Guests with additional questions about their Season Pass can email guestrelations@idlewild.com to connect with our Guest Services

Good Any Day tickets will be valid through the entirety of the 2020 Summer Season, and Limited Operation and Date-Restricted Tickets will be accepted any day of the 2020 Summer Season. Guests with additional questions about their pre-purchased tickets can email guestrelations@idlewild.com to connect with our Guest Services. Guests with additional questions about their tickets can email guestrelations@idlewild.com to connect with our Guest Services.

Most events for the summer season have been cancelled for this year due to the uncertainty and the amount of time that goes into planning such events. We look forward to their return next season. Additionally, fall events remain tentative.

In keeping with the recommendation of the Centers for Disease Control and Prevention, and in following with orders from the Pennsylvania Department of Health, all Guests and Team Members are required to wear facial coverings while at Idlewild and SoakZone. The only exception is for children younger than age three. Policy updated June 18, 2020.

Guests are required to remove facial coverings while enjoying SoakZone water attractions (Wavepool, Lazy River, Waters Slides, etc.) or other water rides, in complying with water safety best practices. We recommend bringing a sealable plastic bag to store your facial covering in if you plan to enjoy these attractions. Guests may also remove facial covering while eating or drinking. Facial covering required while waiting in queue lines at food or retail locations within SoakZone waterpark, while inside restrooms/changing facilities, and in all general park / amusement ride areas.

There are no designated mask-free zones.

In order to effectively promote social distancing and practice the best health and safety procedures, some attractions may be closed for part or all of the 2020 summer season.

  • These attractions will not be open during your visit in 2020: Jumpin' Jungle Attractions (Bubbling Springs Ball Pit, Bigfoot's Mudslide, Net Climb, Suspension Bridge, Tunnel Crawl, Jungle Catch, Jungle Organ); Playgrounds in Pavilion Areas, All Shows and Character interactions. Story Book Forest is also closed for 2020 but we look forward to its return next season.
  • Attraction availability is subject to change without notice
  • Also, due to the challenges this summer, the park will now close at 6:00 pm daily. This is for the 2020 season only.
  • Updated 7.24.20 - Idlewild and SoakZone will open to the general public on Fridays, Saturdays and Sundays only, plus Labor Day (September 7) for the remainder of the Summer Season (excluding Fridays, August 28 and September 4). Please visit our Calendar page for our full Summer 2020 operating schedule.