COVID-19 Update

Information & Frequently Asked Questions

To Our Valued Guests
Season Passes Extended Through 2021

Idlewild and SoakZone – May 8, 2020


This year hasn't gone like any of us expected. As COVID-19 continues to impact every part of our lives, we have been faced with many hard decisions, resulting in our 2020 Season being delayed.

We know how challenging it's been to wait. We want to see you too! Because of all the uncertainty, we have decided to extend all 2020 Season Passes through the entire 2021 Summer Season. Dining Passes and other perks will also be extended. It's the right thing to do in appreciation of your patience and support. Non-Season Passholders can purchase 2020 Season Passes that include the 2021 Season for a limited time.

We have been working constantly these past two months on how we adapt to this pandemic and the new normal it has created. We continue to plan towards Opening Day, though an exact date remains undetermined. Our top priority, as always, is the health and safety of our Team Members and Guests. We will continue following the rulings and recommendations of our local, state and federal leadership throughout this process, working alongside health and safety officials and our colleagues in the amusement and attractions industries.

While the experience will be different from any season in our history, we remain committed to delivering the safe, family fun that's been our calling card since 1878. Please see our Frequently Asked Questions section below for additional information. We will continue to provide updates as more information becomes available, and invite you to check our website regularly and follow our social media channels for updates. You can also subscribe to our emails for news delivered straight to your inbox, and email guestrelations@idlewild.com to connect with our Guest Services Team. Group outing coordinators can also email groups@idlewild.com.

From all of us at Idlewild and SoakZone, thank you for your continued support. We can't wait until the day you're back with us and the sounds of summer fill the air again.

--Idlewild and SoakZone Management Team


FAQs

Can't find an answer to your question? Please contact us for more information.

While we would like to find new dates for early-season events, at this time it is too soon to say with confidence whether they will be rescheduled.

Each 2020 Season Passholder will receive the identical Season Pass, with the same benefits, in 2021. For passes like the Gold, Platinum, and Any Buddy, Passholders will be able to use them for the 2021 seasonal holiday events (September weekends, HALLOWBOO!) as well. This extension also applies to add-on products like the All Summer Dining Pass.

Summer Season Passes will include the 2021 Summer Season, but will not include seasonal holiday events in 2020 or 2021. The Summer is still a summer-only pass.

No, "Summer" Season Passes are still limited to just the Summer Season, but they will be reactivated for the first part of summer 2021, through Labor Day 2021.

Our plan is to ensure you receive equal value for any experience, or benefit, you missed out on this year due to COVID-19. All Summer Dining Passes and other add-ons will also be valid through the comparable 2021 Summer Season time frame also (i.e. All Summer Dining Passes are valid only through Labor Day, so they will be extended through Labor Day, 2021). Please note we are no longer selling Dining Passes for the 2020 season.

All Season Passes purchased will include both the 2020 and 2021 seasons until further notice. We may revert to single-year Season Passes at a later point.

Yes. All Season Passholders will receive the 2021 extension, regardless of when their final payment is made. We know finances are a challenge for some guests - please know we are not charging late fees for missed payments. To update your payment information, visit the Idlewild and SoakZone Payment Portal . Please note that Season Passes cannot be used until they are paid in full.
All 2020 Preschool Play Passes will be extended through Summer Season of 2021. The activation period for Preschool Play Passes is now ANY Operating Day 2020 (once announced) through June 2021. If your qualifying child is "aging out" of the required Preschool Pass age range (i.e. turning age 6), they will still be able to enjoy its use through summer, 2021 due to the COVID-19 circumstances, as long as they originally met the age requirement for the pass as established on our Preschool Play Pass page, and have the required proof of age requested.

Good Any Day tickets will be valid through the entirety of the 2020 Summer Season, and Limited Operation and Date-Restricted Tickets will be accepted any day of the 2020 Summer Season. Guests with additional questions about their tickets can email guestrelations@idlewild.com to connect with our Guest Services.

Surcharges and date blackouts will be waived on group outing tickets, including school picnic tickets. They will be Good Any Day of the 2020 Summer Season. Group Outing Planners should contact the Idlewild Group Sales Office by email groups@idlewild.com, to discuss options to reschedule early-season outings.

We are still accepting applications and conducting phone and virtual interviews. At this time in-person interviews, orientations and trainings are on hold until permitted to resume by the Commonwealth of Pennsylvania.

Our highest priority remains the safety of all of our Team Members and Guests, and we’re closely following the guidelines set forth by the Centers for Disease Control & Prevention, Pennsylvania Department of Health along with other government officials and health experts. Some of our evolving sanitation procedures include:

  • Making sure rides and other areas are clean and hygienic
  • Communicating and promoting the need to maintain social distance
  • Promoting regular and thorough hand washing by Team Members, Contractors and Guests
  • Installing sanitizing hand rub dispensers in prominent places around the park to facilitate handwashing amongst Guests
  • Promoting good respiratory hygiene in the workplace
  • Encouraging Guests and Team Members to stay home if you are exhibiting any symptoms of COVID-19, or have been in contact with anyone who has been diagnosed with COVID-19, shown symptoms, or themselves come into contact with an individual at risk or suspected of having contracted COVID-19.
  • Educating all Team Members about illness prevention, preparedness and response

For additional information and resources, please visit the websites linked above for the CDC and state and county health departments.